For Your Information

Client Consultations and Procedures

On arrival at Serenity, please use the hand sanitiser on the wall outside for your convenience or you may enter and use the bathroom to wash your hands.  Hand sanitiser is also available in every room.  Please arrive at least 5 minutes early before your first treatment at Serenity to allow time to complete a client consultation form. Consultations are not rushed so we can ensure that there are no health factors that may prevent a treatment going ahead. All information is kept completely confidential. During the consultation the treatment will be thoroughly explained to you and during the treatment you will be asked whether the techniques and pressures are suitable for your needs.

When your treatment has ended you will be encouraged to relax, take your time before dressing and given a glass of chilled water, or herbal/fruit tea. All treatment times are approximate.

As a courtesy to other clients and to maintain a relaxed atmosphere please turn off your mobile phone – thank you.

Children and salons unfortunately do not mix well.  As well as the health and safety aspect, there is also the additional noise when some clients are in the salon to relax and enjoy their treatment.  It all impacts on your treatment and others.  So we respectfully ask that you leave young children at home please.  The salon should all be about “you time”!  Thank you for your understanding.

Cancellation Policy

Serenity understands that sometimes the inevitable can happen and clients can run a little late or cannot make their appointment, but please try and follow the cancellations policy.

Serenity requests 24 hours notice of any cancellations,  otherwise you may incur a charge of 50% of the full treatment value.  If you fail to show for your appointment then 75% of the full treatment cost will be charged. Course appointments missed or late cancelled, may be deducted from course records at the managers discretion.

For pamper parties and appointments over 90mins –  a non-refundable booking fee of 50% may be charged (at the managers discretion).   This fee will be used as part payment towards your service and is fully refundable should you cancel 24 hours before your appointment. We require a weeks notice when cancelling a pamper party.  If you don’t give the correct notice or you fail to show up for your appointment you will lose your booking fee and will be charged in accordance with our cancellation policy. This is to try and ensure that late cancellations and no shows are kept to a minimum.

If you are running late for your appointment it may not be possible to carry out the full treatment so as not to inconvenience other clients. Therefore your treatment might have to be adapted/shortened but the full treatment cost will have to be charged.

Please be aware that if part of a booking is cancelled or changed after arrival at the salon , the full cost of the treatment(s) as booked will remain payable upon departure.


Our right to cancel

If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone – where possible.


We kindly ask clients to pay by cash or card, thank you. We do not accept card payments under £10.  A 50% booking fee is requested when booking pamper parties and is non-refundable if a weeks notice is not given when cancelling.

Gift Vouchers

A little pampering makes the perfect gift. Gift vouchers can be purchased online or in the salon for that special someone or occasion for any amount or a full treatment. Vouchers are non-refundable and are valid for 6 months. Vouchers cannot be redeemed for cash or transferred. The voucher reference number must be quoted at the time of booking and the voucher must be produced on arrival at Serenity otherwise treatments can not be carried out. Clients do not have to use the full value of their gift voucher during one session. Late cancellation and failure to show terms as shown above also apply to gift vouchers.  Unfortunately lost vouchers cannot be replaced.

Loyalty Scheme

Serenity also offers a loyalty scheme – points are earned on purchasing treatments, vouchers, products and accessories – when you reach 1500 points you can choose a free treatment. Choose from: 30min back massage, express facial, 30min LED light facial, face & head massage, leg and foot massage, mini thai foot, Indian head massage, back cleanse, body scrub, spray tan, Eyelash tint eyebrow tint & eyebrow shape, mini manicure, mini pedicure or File & Polish in Shellac (does not include removal)

Or why not save up 2500 points and choose one of these treatments: 60min massage, 60min Facial, 45min Radio Frequency Facial, 45mins Meso Lift, Dermaplane Facial 45mins, 55min Thai Foot, 45mins Reflexology, 45min Hot Stone Massage,  Cleansing Back Glow, Lash Lift, Brow Lamination, Marine Spa Pedicure with Vinylux polish, Spa Manicure with Vinylux polish, Shellac Manicure or Shellac Pedicure (does not include removal)

Terms & conditions: Loyalty treatments must be booked in advance and are subject to availability.  If you book a loyalty treatment in and you fail to show for your treatment then you will lose the loyalty points.  Loyalty free treatments can not be taken in December. Treatments cannot be changed in any way and not transferable to anyone else without owners permission.  Not to be taken at the same time as any other offers or promotions. Two loyalty treatments cannot be taken at the same time.

Serenity Newsletters

Monthly newsletters are emailed to inform clients of the special offers available at Serenity that month and to inform them of new treatments available. If you would like to receive a newsletter then please email us at You can unsubscribe at any time. Serenity welcomes any feedback you wish to give so please use the above email address. If for some reason you were not happy with your service then please do let us know.