For Your Information
- Please arrive 10 minutes early before your first treatment at Serenity to allow time to complete a client consultation form. Consultations are not rushed so we can ensure that there are no health factors that may prevent a treatment going ahead. All information is kept completely confidential.
- During the consultation the treatment will be thoroughly explained to you and during the treatment you will be asked whether the techniques and pressures are suitable for your needs. When the treatment has ended you will be encouraged to relax, take your time before dressing and given a glass of chilled water, or herbal/fruit tea. All treatment times are approximate. As a courtesy to other clients and to maintain a relaxed atmosphere please turn off your mobile phones when in the health and beauty suite.
- Serenity understands that sometimes clients can run a little late or cannot make their appointment, and Serenity does appreciate that sometimes the inevitable can happen but please try and follow the cancellations policy. If you are running more than 10 mins late for your appointment please be aware that it may not be possible to carry out the full treatment so as not to inconvenience other clients. Your treatment might have to be adapted but the full treatment cost will be charged. Serenity requests 24 hours notice of any cancellations, otherwise you may incur a charge of 50% of the full treatment value . If you fail to show for your appointment then the full treatment cost will be charged.
- We kindly ask clients to pay by cash or cheque, thank you. A 50% deposit is requested when booking pamper parties.
- A little pampering makes the perfect gift. Gift vouchers can be purchased for that special someone or occasion for any amount or a full treatment. Vouchers are non-refundable and are valid for 6 months. Vouchers cannot be redeemed for cash or transferred. The voucher reference number must be quoted at the time of booking and the voucher must be produced on arrival at Serenity. Clients do not have to use the full value of their gift voucher during one session. Late cancellation and failure to show terms as shown above also apply to gift vouchers.
- Serenity also provides a loyalty card scheme and introducing a friend, will entitle you to £5 off your next treatment.
- Monthly newsletters are emailed to inform clients of the special offers available at Serenity that month and to inform them of new treatments available. If you would like to receive a newsletter then please email us at info@serenitybeautyroom.com
- Serenity welcomes any feedback you wish to give so please use the above email address. If for some reason you were not happy with your service then please do let us know.
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Tuesday |
10am-6.00pm |
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Wednesday |
10am-8.30pm |
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Thursday |
10am-8.30pm |
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Friday |
10am-8.30pm |
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Saturday |
10am-5.00pm |