Client Consultations and Procedures
Please arrive 10 minutes early before your first treatment at Serenity to allow time to complete a client consultation form. Consultations are not rushed so we can ensure that there are no health factors that may prevent a treatment going ahead. All information is kept completely confidential. During the consultation the treatment will be thoroughly explained to you and during the treatment you will be asked whether the techniques and pressures are suitable for your needs.
When your treatment has ended you will be encouraged to relax, take your time before dressing and given a glass of chilled water, or herbal/fruit tea. All treatment times are approximate.
As a courtesy to other clients and to maintain a relaxed atmosphere please turn off your mobile phone – thank you.
Children and salons unfortunately do not mix well. As well as the health and safety aspect, there is also the additional noise when some clients are in the salon to relax and enjoy their treatment. It all impacts on your treatment and others. So we respectfully ask that you leave young children at home please. The salon should all be about “you time”! Thank you for your understanding.
Serenity understands that sometimes the inevitable can happen and clients can run a little late or cannot make their appointment, but please try and follow the cancellations policy.
Serenity requests 24 hours notice of any cancellations, otherwise you may incur a charge of 50% of the full treatment value. If you fail to show for your appointment then the full treatment cost will be charged. Course appointments missed or late cancelled, may be deducted from course records at the managers discretion.
For appointments longer than 90mins – 48 hrs notice is needed and a non-refundable booking fee of £25 may be charged (at the managers discretion). This fee will be used as part payment towards your service and is fully refundable should you cancel 48 hours before your appointment. If you don’t give 48 hours notice or you fail to show up for your appointment you will lose your booking fee and will be charged in accordance with our cancellation policy. This is to try and ensure that late cancellations and no shows are kept to a minimum.
If you are running more than 10 mins late for your appointment it may not be possible to carry out the full treatment so as not to inconvenience other clients. Therefore your treatment might have to be adapted but the full treatment cost will have to be charged.
Please be aware that if part of a booking is cancelled or changed after arrival at the salon , the full cost of the treatment(s) as booked will remain payable upon departure.
Our right to cancel
If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone – where possible.
We kindly ask clients to pay by cash or card, thank you. We do not accept card payments under £10. A 50% booking fee is requested when booking pamper parties and is non-refundable if 48 hours notice is not given when cancelling.
A little pampering makes the perfect gift. Gift vouchers can be purchased for that special someone or occasion for any amount or a full treatment. Vouchers are non-refundable and are valid for 6 months. Vouchers cannot be redeemed for cash or transferred. The voucher reference number must be quoted at the time of booking and the voucher must be produced on arrival at Serenity otherwise treatments can not be carried out. Clients do not have to use the full value of their gift voucher during one session. Late cancellation and failure to show terms as shown above also apply to gift vouchers. Gift Vouchers can be used at both salons. Unfortunately lost vouchers cannot be replaced.
Serenity also offers a loyalty scheme – points are earned on purchasing treatments, vouchers, products and accessories – when you reach 1000 points you can choose a free treatment. Choose from: 30min back massage, express facial, face & head massage, leg and foot massage, mini thai foot, 30mins reflexology, Indian head massage, back cleanse, body scrub, spray tan, Eyelash tint eyebrow tint & eyebrow shape, mini manicure, mini pedicure or File & Polish in Shellac (does not include removal)
Why not save up 2000 points and choose one of these treatments: 60min massage, 60min Facial, 45min Reflexology, Marine Spa Pedicure with Vinylux polish, Spa Manicure with Vinylux polish, Shellac Manicure or Shellac Pedicure (does not include removal)
Terms & conditions: Loyalty free treatments can not be taken in December. Treatments cannot be changed in any way and not transferable to anyone else. Not to be taken at the same time as any other offers or promotions.
Monthly newsletters are emailed to inform clients of the special offers available at Serenity that month and to inform them of new treatments available. If you would like to receive a newsletter then please email us at firstname.lastname@example.org You can unsubscribe at any time. Serenity welcomes any feedback you wish to give so please use the above email address. If for some reason you were not happy with your service then please do let us know.